FAQ
Here, we’ve compiled a range of practical information and frequently asked questions about ALICE. If you can’t find an answer to your question, feel free to contact us. General inquiries about ALICE can be sent to info@alicecph.com. For specific questions about concerts, ticket purchases, etc., you can contact pr@alicecph.com. Learn more about how to get in touch here.
Where is ALICE located?
ALICE is located at Nørre Allé 7, 2200 Copenhagen N.
Can I buy tickets at the door?
If the concert isn’t sold out, tickets can be purchased at the door. Please note that the ticket price at the door is the original price, including the fee, which is the same as the online price (ticket price + fee).
Are there seats available at the concerts?
At ALICE, we host both standing and seated concerts. Check your ticket to see whether the concert is seated, standing, or both. If the concert includes both, seating is on a first-come, first-served basis. All seats at ALICE are unnumbered, and it is not possible to reserve seats in advance.
Can I bring my own food?
In accordance with the Danish Veterinary and Food Administration guidelines, it is not permitted to bring your own food to ALICE.
What happens to lost items?
All lost items are placed in our lost and found box. If you’ve lost something at a concert, it can be picked up by appointment. Contact us at info@alicecph.com or call +45 31 54 58 75 on weekdays between 10 AM and 2 PM.
Is ALICE accessible for people with disabilities?
Our venue is wheelchair accessible. If you bring a companion with a companion card, they can enter for free. However, it is necessary to inform us in advance at pr@alicecph.com so we can issue a companion ticket and ensure we don’t exceed the concert’s capacity.
How can I pay at the ticket office and bar?
ALICE accepts cash, card, and MobilePay. If you wish to buy merchandise after the concert, it’s a good idea to bring cash, as artists often don’t have digital payment solutions.
Can I purchase a gift card for ALICE?
Yes, you can buy gift cards for ALICE concerts here. You can choose a gift card for one of our three memberships or for individual concerts.
Can I get a refund for a ticket?
Tickets are automatically refunded if a concert is canceled. Unfortunately, if you are unable to attend due to illness or similar circumstances, we cannot refund your ticket in accordance with our purchase terms and applicable laws.
I can’t attend—can I transfer my ticket to someone else?
You are welcome to give or sell your ticket to another person. However, if you are an ALICE member, membership tickets are personal and cannot be transferred.
The concert is sold out. Can I still buy tickets at the door?
We do not sell tickets at the door for concerts marked as sold out on our website. If there is a waiting list, you can sign up. Otherwise, we recommend checking for extra tickets through the concert’s Facebook event. Be cautious of scams and remember that Danish law prohibits reselling tickets for more than their original price.
I bought my ticket in advance. Do I need to print it?
No. Our staff can scan both printed tickets and tickets displayed on your phone.
Is it possible to become a member of ALICE?
Yes, ALICE offers three different memberships. Learn more here.
Can I rent ALICE for an event?
We usually don’t rent out our concert hall, but if you have an interesting project that would suit our venue, feel free to reach out to us at info@alicecph.com. It is possible to rent ALICE for production rehearsals.
Is there an age limit for concerts?
No. All age groups are welcome at ALICE. However, we do not serve alcohol to anyone under 18 years old and reserve the right to ask for ID at the bar. If you are under 15, you must be accompanied by an adult. In this case, both you and the adult must have valid tickets.
Can I bring my child?
Yes, you can bring your child to concerts at ALICE. Children under 12 have free entry when accompanied by an adult. To ensure proper capacity management for sold-out concerts, we recommend notifying us at info@alicecph.com.
Can I take photos at a concert?
Photography at concerts is only permitted with prior agreement from ALICE staff, and rules may vary depending on the artist. Contact us well in advance with your request at pr@alicecph.com or call +45 31 54 58 75 on weekdays between 10 AM and 2 PM.
How can I get booked at ALICE?
All booking inquiries should be sent via email to our bookers at booking@alicecph.com.
Can I buy non-alcoholic beverages at ALICE?
Yes, at all shows where we run the bar, we offer a wide selection of non-alcoholic beverages, including non-alcoholic beers from Mikkeller, sodas, juice, coffee, and tea.
