FAQ

Here we have gathered some useful information and frequently asked questions about ALICE. If you don’t find the answer to your question, you’re always welcome to get in contact with us.
General questions can be sent to info@alicecph.com.
Questions about specific shows, tickets etc. can be sent to pr@alicecph.com.
You can also find more info about how to get in contact with us here.

Is the venue seated?

The majority of the concerts at ALICE are with only a few seats or without seats at all. Concerts with seats guaranteed will be marked ‘seated’ on your ticket and at the specific event at our homepage.  

 

Can I buy food at ALICE?

We don’t serve food at the venue, but we recommend the eatery Send Flere Krydderier in the Union building across the yard. Most days of the week they serve lovely dishes from around the world at reasonable prices. Learn more here.

 

Can I bring food to the venue?

According to the Danish authorities, it is not allowed to bring your own food to the venue.

 

I lost something at one of your concerts. How do I pick it up?

All lost items will be saved in our Lost & Found box. If you lost something at a concert, you can pick it up by appointment. Please contact us at info@alicecph.com or +45 50 58 08 41 (on weekdays between 10-14).

 

How are the handicap facilities?

ALICE is a handicap friendly venue. You can easily access the venue in a wheelchair and the handicap toilet is right at the entrance. Wheelchair users are welcome to enjoy the concerts at the front of the stage to the left.

 

How can I pay at the ticket counter or at the bar?

Due to the situation with COVID-19, we do not accept cash at ALICE at the moment. It is possible to pay via MobilePay or with card – Visa/Visa Electron/VPay,MasterCard/Maestro, but not regular Dankort.

 

Can I buy a gift card for ALICE?

It is not possible to buy gift cards for the venue, but we have a membership that you can give as a gift. Learn more here.

 

Can I get my ticket refunded?

If a concert is cancelled, tickets get refunded automatically via Billetto. But if you are unable to attend the concert due to illness or the like, unfortunately, we cannot refund your ticket. You are always welcome to sell or give your ticket to someone else. When you buy a ticket, it is possible to buy a refund protection via Billetto. Refunds should be claimed directly via the refund protection if you bought it. Learn more here.

 

The concert is marked as ‘sold out’ on your homepage. Can I still buy tickets at the door?

If a concert is marked as ‘sold out’ online, we don’t sell tickets at the door. In some cases, it is possible to sign up for a waiting list. You can always search for tickets on sale via the Facebook event of the concert, but please beware of ticket touts! And please beware that according to Danish law it is illegal to sell a ticket overpriced.

 

Is it necessary to print my ticket at home?

It is not necessary to print your ticket, as our ticket scanner works for printed tickets as well as the ticket on your phone screen.

 

Can I rent ALICE for an event?

You can rent ALICE for a lecture, a debate or a musical event. It is possible to rent ALICE for a pre-show production as well, already done by Danish bands such as Efterklang, Veto and School of X. Please contact sidse@alicecph.com for more info about conditions and available dates.

 

What is the age limit at ALICE?

We don’t have an age limit at ALICE, everybody is welcome. But of course we don’t sell alcohol to children under the age of 18.

 

Can I bring my child to concerts?

Yes, you can bring your child to the concerts and children under the age of 12 get in for free. In consideration of capacity and sold out shows, we kindly ask you to let us know via pr@alicecph.com if you want to bring your child at a concert.

 

Can I take photographs at your concerts?

All photography at the concerts at ALICE should always be coordinated with the staff, and the exact appointment depends on the artist. Please contact us in advance at pr@alicecph.com or +45 50 58 08 41 (on weekdays between 10-14).

 

How can I be booked for a show at ALICE?

All booking inquiries should be sent by email to our bookers. Learn more here.

 

Can I park by the venue?

If you need to park your car close to the venue, we refer to the underground parking facility at Nørre Allé across the street from Union.

 

How do I get to ALICE by public transport?

The metro station Nørrebros Runddel is only 10 minutes walk from the venue. If you arrive on a train to Nørreport, please take bus 5C to Elmegade and you will have a 5 minutes walk to ALICE. 

 

Bus 1A (bus stop Skt. Hans Torv / Blegdamsvej) is only a few steps from the venue.

 

Does ALICE have a cloakroom?

Yes, we have a guarded cloakroom where you can leave your jacket or bag for 25 kr. If the cloakroom is not guarded, you are always welcome to leave your stuff, but on your own responsibility. 

 

Where can I smoke at ALICE?

We don’t have an indoor smoking room, but you can smoke in the yard outside the venue.

 

Does ALICE serve alcohol free drinks?

We serve several alcohol free drinks at the bar, such as Mikkeller alcohol free beers, soft drinks, juice, coffee and tea. See the entire bar menu here.