FAQ
Here we have gathered some useful information and frequently asked questions about ALICE. If you don’t find the answer to your question, you’re always welcome to get in contact with us. General questions can be sent to info@alicecph.com. Questions about specific shows, tickets etc. can be sent to pr@alicecph.com. You can also find more info about how to get in touch with us here.
Where is ALICE located?
ALICE is normally located at Nørre Allé 7, Copenhagen N. However, while our venue is undergoing renovation, ALICE is located at the music venue Stairway, Lindehøjen 12, 2720 Vanløse.
Is it possible to buy tickets at the door?
As long as the concert is not sold out, it is possible to buy tickets at the door. Please note that the price at the door is the original ticket price incl. ticket fee, which is the same as the price online (ticket price + fee).
Are the shows seated?
The majority of the concerts at ALICE are with only a few seats or without seats at all. Concerts with seats guaranteed will be marked ‘seated’ on your ticket and at the specific event on our homepage.
Can I bring food to the ALICE?
According to the Danish authorities, it is not allowed to bring your own food to the venue.
I lost something at one of your concerts. How do I pick it up?
All lost items will be saved in our Lost & Found box. If you lost something at a concert, you can pick it up by appointment. Please contact us at info@alicecph.com or +45 31 54 58 75 (on weekdays between 10-14).
How are the handicap facilities?
Stairway, where ALICE is located at the moment, is handicap friendly. The facilities are good and wheelchair users are welcome to bring a companion free of charge – just let us know via pr(a)alicecph.com in good time so we can reserve a ticket and not risk overriding the capacity.
How can I pay at the ticket counter or at the bar?
We do not accept cash at ALICE at the moment. It is possible to pay via MobilePay or with a card – Visa/Visa Electron/VPay, MasterCard/Maestro, but not regular Dankort.
Can I buy a gift card for ALICE?
It is possible to buy gift cards for concert tickets or memberships via our ticket provider via this link.
Can I get my ticket refunded?
If a concert is canceled, tickets get refunded automatically via Tixly. But if you are unable to attend the concert due to illness or the like, unfortunately, we cannot refund your ticket. You are always welcome to sell or give your ticket to someone else.
The concert is marked as ‘sold out’ on your homepage. Can I still buy tickets at the door?
If a concert is marked as ‘sold out’ online, we don’t sell tickets at the door. In some cases, it is possible to sign up for a waiting list. You can always search for tickets on sale via the Facebook event of the concert, but please beware of ticket sharks! And please beware that according to Danish law it is illegal to sell a ticket overpriced.
Is it necessary to print my ticket at home?
It is not necessary to print your ticket, as our ticket scanner works for printed tickets as well as the ticket on your phone screen.
Can I rent ALICE for an event?
Not until we get our venue back in September 2024. Under normal circumstances, you can rent ALICE for fx. a lecture, a debate, a musical event, or for a pre-show production.
What is the age limit at ALICE?
We don’t have an age limit at ALICE, everybody is welcome. But of course, we don’t sell alcohol to children under the age of 18.
Can I bring my child to concerts?
Yes, you can bring your child to the concerts and children under the age of 12 get in for free. In consideration of capacity and sold-out shows, we kindly ask you to let us know via pr@alicecph.com if you want to bring your child at a concert.
Can I take photographs at your concerts?
All photography at the concerts at ALICE should always be coordinated with the staff, and the exact appointment depends on the artist. Please contact us in advance at pr@alicecph.com or +45 50 58 08 41 (on weekdays between 10-14).
How can I be booked for a show at ALICE?
All booking inquiries should be sent by email to our bookers. Learn more here.
Does ALICE serve alcohol free drinks?
For all shows where we’re in charge of the bar, we serve a range of alcohol-free drinks at the bar, such as alcohol free beers, soft drinks, juice, coffee and tea.
